Delivery

When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:  

USA: 3-​4 business days  
International: 5-15 business days 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! 

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Because of this we cannot guarantee free shipping on international orders and the end recipient is responsible for these fees. 

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at middleclassmercantile@gmail.com with your order number or use our handy contact page.

If you did find a mistake in your delivery address, we can send you a replacement order, but  the new order would be at your expense.

 

Orders

How do I track my order? 
You’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at  middleclassmercantile@gmail.com with your order number or use our handy contact page.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at middleclassmercantile@gmail.com within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Product Care

Do you offer different sizes?

Yes, we offer a range of sizes to accommodate different body types. Please refer to our size chart for more information on finding the perfect fit. Please see the individual listings for more details. We do our best to offer all of our shirts in sizes S-5XL but occasionally certain colors are not available in all sizes. 

How are your products made? 
We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!  

Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem

What if a shirt doesn't come in the size/color/font I am looking for?

Reach out to us! We can't make any promises, but we will do our rootin' tootin' darndest to accommodate your requests. If you find a shirt that is not offered in your size please contact us so we can try and find a solution. 

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Returns 

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at middleclassmercantile@gmail.com! 

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at middleclassmercantile@gmail.com with photos of wrong/damaged  items, and we’ll sort that out for you. 

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let  us know at middleclassmercantile@gmail.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund! 

Any other questions?

Get in touch with us at middleclassmercantile@gmail.com or our contact page